Online skincare stores for aesthetic and cosmetic clinics
At a glance
Shopping, payment and fulfilment each have a part to play. Connect them to the clinic and patient, so the next action comes with the context your team needs.
Bring your branding, product photography and range into a familiar shopping experience.
Let patients add products from the skincare routine you have recommended.
Offer configured collection or delivery options, with totals in view before payment.
Check quantities and barcodes, create partial shipments and retain tracking.
Review patient, items, shipments and refunds in the same order context.
A store in your brand
Patients can search your online range, browse categories and open a product to see its photography, description and price. Your clinic’s identity stays with the experience.
Use your catalogue’s product images and information, with prices shown in the shopper’s currency.
The store sits within your branded patient experience, alongside the relationship you have already built.
Keep the product information and the place to purchase together.
Advice they can act on
Patients can add a product directly from the skincare part of their plan. The AM and PM routine, your notes and product status stay in view, while a quantity control shows what is in the cart.
Patients do not have to reconstruct their routine from a separate shopping list.
A cart quantity records intent to buy. It does not change a product’s status to Purchased.
Collection or delivery
Patients choose from your configured delivery or collection options before payment. Keep the products, delivery charge, any discount and total together, with your checkout message and returns policy.
Collection is part of the shopping experience, with its own location and order context.
A patient can choose an available clinic collection option instead of having the order shipped.
The chosen fulfilment option supplies the clinic billing context before payment is prepared.
Explore payments and invoicingBehind every order
Open the patient’s order to review items and quantities still to ship. Enter the quantities, scan barcodes and check the shipment with a tracking reference before creating it.
Partial shipments retain the items and quantities still outstanding. Pending, Partially shipped and Shipped remain distinct.
The shipment screen validates the items and requires a tracking reference. A barcode check alone does not create a shipment.
One cleanser ships. The serum remains outstanding. The status reflects the partial shipment.
Quantities, barcodes and tracking stay together, with a separate action to create the checked shipment.
Delivery follow-through
For customer orders using Shippit, the order exposes carrier labels, booking and tracking. Your team can see whether a shipment is booked and choose the next action from the record.
Printing a label can prompt the team to book with the carrier. Printing and booking remain separate actions.
Shipment references and tracking stay connected to the products and patient they belong to.
When an order changes
Authorised administrators can record an order refund with an amount and reason. The record keeps who processed it and its result, so a pending request is not mistaken for a successful refund.
The refund is limited by the remaining refundable amount and requires a reason.
Refund history distinguishes Pending, Success and Failed. A successful provider result is different from a physical return of goods.
Order visibility
Keep the patient, items, invoice, shipments, tracking and refund history together. Review the order’s actual status and next action without piecing its story together from separate messages.
Patient, product and order context stay close to the work.
Open the patient context and the order’s invoice or packing slip.
Review each shipment and its tracking reference alongside the refund history.
Explore reporting and analyticsTrust and compliance
Give patients a clear checkout and your team a traceable order, while keeping payment, shipping and corrections in their proper states.
Feature availability depends on your plan, enabled features and access permissions.
Your questions, answered
Explore how your products, patient experience and fulfilment workflow could work together.
Yes. The patient-facing store uses your clinic’s branded experience, with product photography, descriptions, categories and search. The demonstration can show how your range would be presented.
Yes. Patients can add products from the skincare routine in their plan, alongside the practitioner’s notes and product status. Adding a product changes the cart quantity; it does not by itself mark the product as purchased.
Yes. Checkout can present the collection and delivery options configured for your clinic. Patients choose an option before payment, so the order has the appropriate billing and fulfilment context.
Checkout brings together the delivery choice, payment, product subtotal, delivery charge, applicable discount and total. Your configured checkout message and returns policy can be shown in the same flow.
Yes. The shipment screen shows remaining quantities, accepts barcodes and checks the proposed shipment with a tracking reference. Creating a partial shipment leaves the outstanding quantities visible on the order.
Where Shippit is connected and available for the order, authorised staff can use carrier-label, booking and tracking actions. Carrier and delivery options depend on that configuration. Printing a label and booking with the carrier are separate steps; the shipment record shows the booking state.
Yes. Administrators can process a refund within the available amount and record a reason. The order retains refund history and its Pending, Success or Failed result, alongside patient, item and shipment details. A refund request does not itself confirm settled funds or returned stock. In a demo, we can walk through these states with your team.
Explore the patient experience and the practical work behind each order.
Talk it through with our team
The Nourishing CleanserAUD $95.00
The SerumAUD $210.00
The Brilliance SPF50+AUD $120.00