# Clinic software for a consistent patient experience

Connect assessments, treatment plans and the next patient step. DappleOS supports consistent workflows and review of recorded clinical activity as your aesthetic or cosmetic clinic grows, alongside medicines, daily operations, patient engagement and reporting.

Canonical HTML: [https://dappleos.com/features](https://dappleos.com/features)

Feature availability depends on your plan, enabled features and access permissions.

## Feature groups

- [Clinical care](https://dappleos.com/features/clinical-care): Support a consistent assessment and planning approach, with clinical records the authorised team can review.
- [Compliance, medicines & stock](https://dappleos.com/features/compliance-medicines): Connect consent, medicine traceability and stock management in everyday clinic work.
- [Patient experience](https://dappleos.com/features/patient-experience): Give patients one clinic-branded place for the booking, forms, plans, messages, shared information and payment features your clinic enables.
- [Clinic operations](https://dappleos.com/features/clinic-operations): Run scheduling, billing, payments, stock, team handovers and reporting from the same connected clinic record.
- [Growth and engagement](https://dappleos.com/features/growth-engagement): Turn live clinic events into relevant patient journeys and measurable next actions.
- [Reporting and intelligence](https://dappleos.com/features/reporting-intelligence): Explore your clinic’s performance through dashboards, reports and natural-language questions with DappleAI Insights Agent. Compare results, investigate changes and keep team goals in view.

## Individual capabilities

- [Integrated payments](https://dappleos.com/features/integrated-payments): Take online payments, accept payments in clinic with physical Tyro terminals, and collect recurring membership payments through DappleOS. Keep each payment connected to the patient, invoice or membership behind it.
- [Staff scheduling and timesheets](https://dappleos.com/features/staff-management): Give your aesthetic clinic a clear practitioner roster, with time for appointments and the work around them. Record worked hours separately, review breaks and approvals, and see the staffing picture across your locations.
- [Tasks and team handovers](https://dappleos.com/features/tasks-team-handovers): Keep follow-up moving across your aesthetic clinic. Connect tasks to patients, assign the next owner and make due dates and progress visible, from the practitioner’s handover to your reception team’s working day.
- [Online booking](https://dappleos.com/features/online-booking): Control who can book what, and choose the names patients see. Give new and returning patients a booking experience shaped around their relationship with your clinic, on the web or in your branded patient app.
- [Stock management](https://dappleos.com/features/stock-control-ordering): Bring stock levels, ordering, deliveries and stocktakes into the system your clinic already uses. See what is on hand at each location, understand what is incoming and follow the record behind a change.
- [Medicare and bulk billing](https://dappleos.com/features/medicare): Prepare applicable bulk-bill and patient-paid claims from the billing workflow. Keep the patient, provider, invoice and returned response together, so your team can see what needs to happen next.
- [Packages](https://dappleos.com/features/packages): Build treatment packages for your aesthetic clinic, offer them through your branded patient portal and keep remaining sessions, balances and redemptions together. Your team can see what is included and what comes next.
- [Clinical notes and markings](https://dappleos.com/features/clinical-notes-markings): Bring notes, photographs, anatomical markings and treatment forms together. Keep consent and script status, device settings and product use in view, with the context practitioners need before, during and after treatment.
- [Clinical assessments](https://dappleos.com/features/assessments): Start with the patient’s priorities. Record your findings beside their photograph, compare with the previous visit and consider matching treatment plans. Bring structure to the consultation while keeping every clinical decision with the practitioner.
- [Clinical photos and videos](https://dappleos.com/features/before-after-photos): Capture clinical photos on iPad or iPhone, keeping them out of your camera roll. Bring photos and short videos into the patient’s treatment record, then review each visit with the context a single image cannot give.
- [Planning](https://dappleos.com/features/treatment-planning): Bring treatments and skincare together in practitioner-reviewed plans, share next steps and follow recorded booking and purchase activity.
- [Automations and journeys](https://dappleos.com/features/intelligent-automations): Let the work in your clinic shape what happens next. Start with a ready-made automation or build your own, with live clinic events, relevant checks, personal messages and follow-up tasks for your team.
- [Incident Management](https://dappleos.com/features/incident-management): Record incidents in your cosmetic or aesthetic clinic with the patient context close at hand. Connect evidence, assign protocol steps and follow the response through to a recorded outcome, with clear responsibilities along the way.
- [Leads](https://dappleos.com/features/leads-web-chat): Keep enquiries, conversations and follow-up together in your aesthetic clinic. See who needs a reply, carry their history into the patient record and review the sources recorded with bookings.
- [Web Chat](https://dappleos.com/features/web-chat): Give visitors to your aesthetic clinic’s website a place to ask, with your team replying from the DappleOS Inbox. Concierge Agent is coming soon.
- [Web tracking and attribution](https://dappleos.com/features/web-tracking-attribution): Connect captured campaign sources with the patients who enquire and book at your aesthetic clinic. See the context behind a conversion, then compare campaigns with recorded patient value where acquisition reporting is enabled.
- [Promotion Management](https://dappleos.com/features/promotion-management): Manage promotions as your clinic grows. Give different customers different offers, keep the rules clear for your team and create individual promotion codes from automations.
- [Reporting and analytics](https://dappleos.com/features/intelligent-reporting): Bring your clinic’s sales, appointments, patient activity and team performance into view. Compare the right period, investigate the records and keep the reports that help your next conversation.
- [Clinic-branded patient app](https://dappleos.com/features/patient-app): Give patients a familiar place to prepare for a visit, follow their treatment plan and stay connected. Your logo, your colours and your clinic’s experience, carried into their everyday lives.
- [Digital drug book](https://dappleos.com/features/digital-drug-book): Keep medication movements connected to the work behind them. Review recorded treatment use, receipts, transfers and adjustments, with barcode detail and daily balances for your clinic.
- [Injectable scripting](https://dappleos.com/features/real-time-scripting): Bring your clinicians and prescribers into one connected workflow. Start with the treatment context, review the patient record and keep the prescribing decision in view.
- [Digital forms and consent](https://dappleos.com/features/digital-forms): Shape the questions around your clinic. Connect forms to the treatment, make completion easier for patients and keep answers, consent status and the signed record close to the work.
- [Inbox and messaging](https://dappleos.com/features/inbox-messaging): Bring patient SMS and app messages into your clinic’s inbox. See who is asking, check their appointments and prepare a considered reply. Keep unfinished conversations visible, so the next person can pick up the thread.
- [Segments](https://dappleos.com/features/patient-segmentation): Bring treatment history, recorded clinical areas and patient context into your audience. Combine who to include and exclude, keep dynamic groups maintained, then use them in your clinic’s broadcasts and automations.
- [Memberships](https://dappleos.com/features/memberships-loyalty): Bring the benefits, collection dates and payment history into one patient membership. Give your team the detail to explain the programme, manage a change and follow up when a payment needs attention.
- [Clinic KPIs](https://dappleos.com/features/kpis): Set goals around the way your clinic operates. Bring live progress, shared targets, pace alerts and DappleAI support together in KPI Hub.
- [Performance management](https://dappleos.com/features/performance-management): Bring staff reviews, KPI results, coaching and development into one place. Give your aesthetic or cosmetic clinic a shared way to reflect on the month, agree what comes next and follow each person's progress.
- [Clinical Library](https://dappleos.com/features/clinical-library): Bring your cosmetic and aesthetic clinic’s SOPs, policies and guidance into one searchable library. Keep published procedures close to the treatment note, record staff acknowledgements and give each document review a clear next step.
- [Treatment add-ons](https://dappleos.com/features/treatment-add-ons): Offer the treatment add-ons your clinic has chosen, online and in the appointment book. Keep patient choices connected to the time, practitioner and location they need, then see which offers are being taken up.
- [Waiting list automation](https://dappleos.com/features/waiting-list): Offer suitable openings to the patients waiting for them. Connect patient preferences, automatic slot offers and confirmed bookings in your aesthetic clinic's appointment workflow.
- [Broadcasts](https://dappleos.com/features/broadcasts): Start with the patients you want to reach. Prepare a personal email or SMS, review it before sending, and measure the qualifying bookings or purchases that follow. Keep the campaign connected to your clinic.
- [Rewards](https://dappleos.com/features/rewards): Choose what earns points. Apply available reward value while you bill. Keep the balance and its history with the patient, so your team can explain what is available and where it came from.
- [Refer a friend](https://dappleos.com/features/refer-a-friend): Make it easy for patients to introduce someone to your clinic. Keep the invitation, the relationship and the qualifying activity connected, with a programme that follows your rules.
- [Gift cards](https://dappleos.com/features/gift-cards): Make gifting feel like your clinic, from the personal message to the moment it is used. Sell online or in clinic, choose when to send it and keep the remaining balance connected to billing.
- [E-commerce](https://dappleos.com/features/ecommerce): Keep your skincare range connected to the people you care for. Give patients a store in your brand, a way to shop from their plan and a clear choice of collection or delivery.
- [Contractor pays](https://dappleos.com/features/contractor-pays): Bring your agreed rates and clinic invoice items together. Choose the people and period, calculate the result, then review the detail behind every statement.
- [Clinical workflows](https://dappleos.com/features/clinical-workflows): Bring patient context, prescribing, pathology and applicable Medicare claiming into one clinic platform. Keep medical and aesthetic care connected to the people and work around them.
- [Digital prescribing](https://dappleos.com/features/digital-prescribing): Select the medication, review the prescription and follow its electronic result from the patient record. DappleOS connects prescribing with the clinical context of your aesthetic or cosmetic medicine clinic.
- [Aftercare](https://dappleos.com/features/aftercare): Bring your clinic’s treatment guidance and a personal message from the note into the follow-up. Give patients something clear to return to, with the conversation still in mind.
- [Informed financial consent](https://dappleos.com/features/informed-financial-consent): Bring estimated costs into the treatment conversation. Prepare the amounts from your clinical note, review them with the patient and keep the financial detail with their completed form.
- [Pathology](https://dappleos.com/features/pathology): Request tests, follow what is outstanding and record review and release decisions in the patient’s clinical context. DappleOS brings pathology follow-through into the same workspace your aesthetic or cosmetic medicine clinic already uses.

## Next step

[Book a demo](https://dappleos.com/sales-call)